Terms & Conditions
Clear & Fair Terms
Please read these terms carefully before using IMeX Route's services. By continuing to use our platform, you agree to comply with all terms and conditions stated below.
Last updated: November 21, 2024
General Terms
By accessing and using the IMeX Route platform, you agree to comply with all applicable laws and these terms of service. Our platform is designed solely for legitimate import/export and logistics activities.
Client Responsibilities
Clients must provide accurate shipment data, ensure all goods are legally permitted, and comply with relevant trade and customs regulations. False or incomplete information may lead to delays or service termination.
Service Scope
IMeX Route handles import and export operations strictly under international trade laws. Our services include booking, freight management, documentation, and customs assistance within defined legal boundaries.
Payment & Refund Policy
All payments are securely processed through trusted payment gateways. Refunds are only applicable in specific cases such as cancellation before dispatch or service failure directly caused by IMeX Route.
Limitation of Liability
IMeX Route is not liable for delays, damages, or losses caused by external factors such as natural disasters, customs hold, strikes, or third-party carrier issues. Clients are encouraged to maintain insurance coverage.